Question 1: The problem is that the housekeeping staff is late or leaves early during the customer's appointment service time. As for being late, according to my observation, this problem is mainly due to the fact that the housekeeping staff did not plan the time reasonably (lacking the necessary time concept), and partly due to the sudden traffic jam. In fact, for service personnel, on-time arrival is the most basic requirement, so in order to win the approval of customers, housekeeping staff must plan the time reasonably, it is very necessary to arrive on time.
Question 2: In the process of communicating with customers, housekeeping staff cannot express properly, which leads to customer dissatisfaction. Simply speaking, they lack communication skills and cannot speak. In fact, for customers, the lack of communication skills of housekeeping staff is understandable, but the lack of professionalism of housekeeping staff is unacceptable to customers. For example, some housekeeping staff speak swearing, get angry, lose their temper, etc. These attitudes are very unattractive. Well, there is no sense of service at all, and it does not help solve the problem. only by calmly, communicating with customers in a pleasant manner, and learning to think differently, can differences be resolved.
Question 3: When the housekeeping staff provides services to customers, they cannot strictly follow the requirements and provide satisfactory services, such as: 1. The same towel, after cleaning the toilet, it is used to wipe the kitchen, wipe the table, etc. 2. When cleaning the glass Without paying attention, dirty water stains the wall surface, the steel wire and the glass-wiping tool mix together, causing the glass to be scratched deeply. 3. The wooden floor cannot be soaked without paying attention. Of course, it is normal to mop the floor with a little water stains, but this problem must be paid attention to. 4. Some domestic workers do not do things on a down-to-earth basis. They like to opportunistically and opportunistically. Without supervision, they will not do a good job. This should not be done, and they are not responsible for themselves. These require domestic service agencies to strengthen training and management, set service personnel thresholds, establish reward and punishment mechanisms, and eliminate domestic service personnel.
The development of the housekeeping service industry requires everyone to work together, maintain and build together.